To make things much faster it is helpful if you include the following when submitting a support question:

• Your operating system
• Your computer's specs (processor speed, amount of RAM, etc)
• Firmware version on your QuNeo
• Version number of the QuNeo Editor you are using
• A detailed description of your problem
• Steps taken to produce this problem
• Steps you have taken to try and solve your problem

Also, please think about whether or not your question is actually a QuNeo question or a question about the software you're using your QuNeo with. If it's the latter, please consult the software manufacturer's support and their documentation for that software.