Keith McMillen Instruments offers a one year warranty for new products purchased from an authorized US dealer. Detailed information about our warranty, return and replacement programs can be found on our warranty page.
Submit A Support Ticket
Before submitting a ticket, make sure to check our downloads page and confirm that you're running the latest version of your device software editor. Using the editor, try forcing a firmware update and loading a factory preset to see if your issue is still present.
Note: When submitting a support request or bug report, it is very helpful to include a video or screen recording that demonstrates the problem. You can host these videos for free using services like YouTube, Google Drive, iCloud Drive, OneDrive and Dropbox. When recording your video, walk us through the steps to reproduce the issue, starting from powering on your device and/or starting the software. Include any custom presets that you might be using.