Keith McMillen Instruments offers a one year warranty for new products purchased from an authorized US dealer. Detailed information about our warranty, return and replacement programs can be found on our warranty page.

Submit A Support Ticket

Before submitting a ticket, make sure to check our downloads page and confirm that you're running the latest version of your device software editor. Using the editor, try forcing a firmware update and loading a factory preset to see if your issue is still present.

Note: When submitting a support request or bug report, it is very helpful to include a video or screen recording that demonstrates the problem. You can host these videos for free using services like YouTube, Google Drive, iCloud Drive, OneDrive and Dropbox. When recording your video, walk us through the steps to reproduce the issue, starting from powering on your device and/or starting the software. Include any custom presets that you might be using.

Enter your name.

Do you need support or training?

Select the KMI product you are inquiring about.

Enter the serial number for your product -- located on the sticker on the bottom of the product

What operating system are you using?

Please enter the specific version of your operating system and any relevant details about your OS setup.

Please tell us where you are located. This information helps us determine shipping and repair costs in case we need to arrange a replacement or help you find a local service center, dealer or distributor.

Where did you purchase your product from?

When did you buy your product?

Summarize your problem in a few words.

Enter the details of your problem/question. A member of our support staff will respond as soon as possible.

Enter any email addresses you would like copied on this ticket (use commas to separate multiple addresses).

Add file or drop files here