KMI Support Center

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The USB connection on my QuNeo seems to be really touchy. It keeps disconnecting and reconnecting if I wiggle the cable. Is something wrong with my QuNeo?

If your QuNeo is exhibiting this behavior, you likely have a bad USB cable. Replacing the cable will more than likely fix this issue. If you received a bad cable with your QuNeo, please contact our support by filling out a support ticket on our website at this link: We will contact you as soon as possible and get you a replacement cable.

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