KMI Support Center

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My SoftStep won't connect to the editor but it shows up in [insert application here]. What do I do?

If the SoftStep is not connecting to the editor but is showing up in other applications, there are a few things to try out.

  1. Try unplugging the SoftStep and plugging it back in.
  2. If you plugged the SoftStep in after opening the editor, try it the other way around. Connect the SoftStep, then open the editor. If you're already doing that, try it the other way. The order of operations can affect the results.
  3. Try restarting the computer. It's amazing how many infuriating tech headaches can magically disappear with a computer restart.
  4. If you're on Windows, make sure all other audio/MIDI applications are closed before opening the editor. Windows only allows a class-compliant MIDI device to be connected to a single application at a time. If, for example, the editor and Ableton Live were open at the same time then the SoftStep would only be able to work with one of them.
  5. As a last resort, try manually reinstalling the firmware on your SoftStep. This is essentially a factory "reset".
  6. If none of the above options resolve the issue, contact KMI tech support.
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