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I'm trying to update my firmware on Windows 7 and it just freezes. What do I do?

If your QuNeo freezes during a firmware update on Windows 7 you likely just need to restart the update. Try the following:

  • Unplug the QuNeo (it's ok, you won't hurt anything)
  • Close the firmware update progress bar using the red 'X' button
  • Plug your QuNeo back in
  • The QuNeo Editor should prompt you to update your firmware again, click OK to start the update again
  • This time the update should work — the Mode button will light up blue and should start flashing if the firmware update has started
  • Wait for the update to finish and then you're good to go
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