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What information should be included when asking tech support a question?

To make things much faster it is helpful if you include the following when submitting a support question:

  • Your operating system
  • Your computer's specs (processor speed, amount of RAM, etc)
  • Firmware version on your QuNeo
  • Version number of the QuNeo Editor you are using
  • A detailed description of your problem
  • Steps taken to produce this problem
  • Steps you have taken to try and solve your problem

Also, please think about whether or not your question is actually a QuNeo question or a question about the software you're using your QuNeo with. If it's the latter, please consult the software manufacturer's support and their documentation for that software. 

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